Booking & Cancellation Policy

Art café sessions can be cancelled or rescheduled free of charge up to 24 hours before your session start time. Workshops need 5 days' notice, since materials are bought and prepared specifically for your group. Both can be managed from the confirmation email or the manage my booking page using your booking reference and email.

We can't offer a refund or transfer for cancellations inside the 24-hour (art café) or 5-day (workshop) window, our hosts and materials are prepared in advance for the group size booked. If something genuinely unexpected comes up, email admin@imperfectart.co.uk and we'll do what we can.

Inside 24 hours you can still move your art café booking to another time on the same day at the same studio, as long as the new time is at least 15 minutes away. Cancelling, refunds and moving to another day are not available inside 24 hours.

If you move to a slot at a different price (for example, off-peak to peak), we'll charge the difference or refund it automatically as part of the reschedule.

Students and NHS staff get 10% off the seat price (not the activity), at peak and off-peak times. Please show valid ID on arrival. If you can't show valid ID, the full seat price is payable at the studio.

If you don't arrive for a booked session and haven't cancelled in advance, it's treated as a no-show and isn't refundable.

Your two hours run from your booked start time, regardless of arrival time, so please try to arrive on time.

Camp days need 2 weeks' notice, not the usual 24 hours, because materials and staffing for camp are committed further ahead. Each camp day is booked separately, so you can cancel any single day up to 2 weeks before that day and we'll refund what you paid for that day, including any sibling, full-week or code discount that applied to it. You can cancel from your confirmation email or on the manage your booking page.

We can't offer a refund or credit for a camp day cancelled inside the 2-week window, or for a day your child doesn't attend, arrives late for or leaves early from. If something genuinely unexpected comes up, email admin@imperfectart.co.uk and we'll do what we can.

You can move a camp day to another day of the same camp, subject to availability, at no charge, as long as you ask at least 2 weeks before the original day. Use the manage your booking page or email us. If you move between a half day and a full day, the price difference is charged or refunded. Inside 2 weeks we can't transfer days.

Please keep your child at home if they are unwell, and let us know as early as you can by email or phone. We can't refund a day missed through sickness inside the 2-week window, but if there is space we'll try to help by moving it to another camp day.

Drop-off is 9:30 to 10am. Half days finish between 12:30 and 1pm, and full days at 3:30pm. Children are only handed over to the people you named as authorised to collect when you booked, so please email us before pick-up if that changes. If you are running late, please call the studio on +44 20 8058 8537 as soon as you know, so we can look after your child until you arrive.

If we have to cancel a camp day (for example if too few children have booked, or staff are unavailable), we'll email you as early as we can and offer either a full refund for that day or a move to another camp day, whichever you prefer. If we cancel the whole camp, everyone is refunded in full. We're not able to cover other costs you may have, such as alternative childcare.

A private event enquiry isn't a confirmed booking. We'll reply within two working days with availability and pricing, an event is only confirmed once we've agreed the details and received your deposit.

Private events can be cancelled free of charge up to 2 weeks before the event date. Inside that window, we're unable to offer a refund, our hosts and materials are prepared specifically for your group. If something genuinely unexpected comes up, email admin@imperfectart.co.uk and we'll do what we can.

Gift cards are valid for 12 months from purchase and can be redeemed against any art café session, workshop, or add-on. They have no cash value.

Enter your code at checkout to apply it. Codes are single-use per booking unless stated otherwise, and we may withdraw a code at any time.

If anything here doesn't cover your situation, email us at admin@imperfectart.co.uk and we'll help directly.